Many of us have struggle with concept of L1, and L2 support and maintenance which can be very expensive and transitioning is a living hell. What we wish is the ability for both of them to work together and make a smooth transition. So I have started to think it would be cool to make this happen for a organization which runs 1200+ servers and have teams to support product and infra both. The Idea was to start with collaboration between teams which can be extended to request and support basis. To extend it further we discovered that product team works for 24x7 and infra team is 18x7. Now it is important to design it in a way that product team can manage it 24x7 with minimum and no help from infra team(L2). Solution: Solution was to use a collaboration tool which supports API for our tools to maintain alert level. For that please refer my previous blog describing configuration of Icinga and Hipchat. Next logical step is to configure hipchat to support robot system ...
The command sudo provides other users to run a command as a root. To use sudo user must have their level of privilege in /etc/sudoer file. In some cases this file is set for read only and others can edit that file and add their user name in Sudoer for this case such as Fedora 12 users need to provide this syntax as a root on their terminal. Syntax for adding a user in Sudoer file is: echo "username ALL=(ALL) NOPASSWD:ALL" >> /etc/sudoers And to gain the writing privilege you can use the following code in your terminal : chmod 755 /etc/sudoers This code will be enough to give permissions to the user and his user group. If you are an ubuntu user you can easily add your user in this file like: vi /etc/sudoers And you will get a text file. Afterward you need to press 'i' for edit and edit by adding your username just below "root ALL=(ALL) ALL" "username ALL=(ALL) ALL"